Multi Agent CRM platform for Facebook Messenger
Connect one or more Facebook Messenger accounts and manage conversations with your customers from a single multi-user platform
Chat with your customers via Messenger
With Callbell’s unified inbox, manage conversations among teams, set up quick responses, reminders, funnels, and internal notes for more efficient communication
Analyze statistics and metrics from Messenger
View real-time KPIs and Messenger statistics such as message volume with your customers, your team’s response times, chats awaiting response, and much more
Automate Messenger with Chatbots and APIs
Easily and intuitively build advanced chatbots optimized for Messenger. Plan complex automations using Callbell’s APIs or the official Zapier integration
We accompany large companies in your industry
Thanks to Callbell you maintain control of the conversations that go through your company to improve its processes. Monitor the conversations and study the best strategies with the statistics module.
Stay connected to Callbell from any device
Quickly access Callbell using versions for MacOS, iOS, Android and Windows. Download Callbell on all platforms available
Frequent Questions
How can I connect Facebook Messenger to Callbell?
You can connect Facebook Messenger to Callbell through the integration within your Callbell account. To access it, simply log in to your Callbell account, go to the Dashboard section and click Connect in the Facebook Messenger section. Next, log into your Facebook account and allow Callbell access.
Can Facebook Messenger chats be managed by different members of my team?
Yes, thanks to Callbell it is finally possible to manage Facebook Messenger chats from a multi-user interface. Once you have created your Callbell account and connected Facebook Messenger to the platform, you can invite your team members to work in the same workplace.
What are the expected benefits of using Facebook Messenger in terms of customer service?
Almost everyone now has a Facebook account. When a person sends us a message via this platform, Callbell takes it and assigns it to the available agents. A big plus is that Messenger is also available as a mobile app, thus allowing users to see your message anytime, anywhere. Moreover, since users are usually very active both on Facebook and in the Facebook Marketplace, the percentage of messages received via this channel increases significantly.
Create your account and try Callbell 7 days for free
Plug your messaging channels, invite your sales/support team and you’re ready to conversate with your customer.