How to Reach Facebook Support: A Step-by-Step Guide

Are you using Facebook for business, experiencing a trouble? A locked campaign, a reported post or a banned account: with over 3 billion users, having a suitable support from Facebook is not a piece of cake. Keep in mind that some Facebook assistance contact options are not available for all countries and some account menus can hide some forms. This guide purpose is to clarify the different ways to find out a quick solution to your problem and to contact Facebook customer support as quickly as possible.

Why would you need to have assistance from Facebook?

There are a lot of reasons that can lead a company to contact Facebook support. Here below, we list the main ones that specifically concern those who use Facebook for Business:

• Your Facebook page has been disabled without a specific warning
• Your Facebook ads have been rejected or not delivered in the way you wanted
• Your company verification on Meta Business Manager has been locked
• You are experiencing technical problems on Facebook platform

How to contact Facebook support

Facebook provides different ways to offer support. For this reason, we will try to summarize all these methods in the following list:

• Facebook Support via email
• Direct message to the office Facebook website
• Live chat support in Facebook Business Help Center
• Look for a solution on “Facebook Help Center”
• Contact form called “Something went wrong”

Facebook Support via email

Here there is a list of the main emails that can be used to contact Facebook assistance based on the reasons:

• If you desire to contact the Facebook press, use this email address: [email protected]
• For law issues, use this email address: [email protected]
• If you want to appeal content that has been blocked by Facebook, use: [email protected]
• If you desire to report content that violates Facebook guidelines or local rules, use: [email protected]
• Write to [email protected] to ask about all the data Facebook has about you and your own business.
• For more questions concerning intellectual property, use this email address: [email protected]
• If you need simply general support that does not regard the topics listed above, use [email protected]

Direct message (Messenger) to the office Meta’s Facebook page

Facebook has official pages. For this reason, it can be reached via the message feature (Messenger) in order to get support from this social. In this case, we point out two options:

• The Official Facebook page to obtain general support
• The Meta for Business Page for questions and problems related to business

Evidently, you will need a Facebook account to send a message.

In addition, there are other pages dedicated to specific topics with which you cannot reach out the direct support, but only consult the contents:

• Design at Meta: a community full of product and content designers, researchers and creatives for the digital connection future.
• Engineering at Meta: it shares technical news deriving from engineers interested in how the company solves full-scale challenges.
• Facebook and Privacy: it teaches the privacy importance in our digital age

Live Chat Support in the Facebook Business Help Center

In 2022, Facebook released live chat support only for businesses that actively use on the platform. Advertisers can get real-time assistance just by clicking “Get Help” on Facebook for Business website.

NB: If you cannot see the option above, it is probably because this support is not available in your country, or because your Facebook business account is not considered appropriate.

In order to access live chat, you can visit the Facebook for Business support page, by scrolling down to the ‘Still need support?’ section and click the blue “Get started” button. Choose the category of your problem and start the conversation with the support team.

Look for a solution inside the “Facebook assistance center”

The Facebook help center is a very important resource for all users who desire to solve the most common issues. You can access the Help center by choosing the “Assistance center” option in the drop-down menu on Facebook. It is full of articles and guidelines on how to use Facebook and answers to frequently asked questions. You should simply type your problem into the search bar by using specific keywords in order to find the information you need.

The Help center includes sections dedicated to frequently asked questions related to ‘Account Settings’, ‘Sign in and Password’, ‘Privacy and Safety’, ‘Marketplace’, ‘Groups’ and ‘Pages’. These guidelines are not always updated in the correct way and, sometimes, it is very difficult to find out a real solution to your problem.

“Something went wrong” Contact form

In many cases, especially if you are not a business, one of the few ways to reach out Facebook assistance is to use the “Something went wrong” contact form. You can do it by following these simple steps:

1. Log in to your Facebook account.
2. Click the account drop-down menu placed in the top right corner of the screen of your Facebook Page.
3. Choose Help & Support, then select “Report a problem.”
4. Choose “Something went wrong.”
5. Fulfill the form with all the required details.

When you send a message to Facebook support, be sure to provide a crystal clear explanation of the problem you are experiencing, along with evidence or screenshots that can help Facebook team resolve everything as soon as possible.

We hope that this guide on how to contact Facebook has been helpful. We wish you good continuation. For more information, we recommend you to visit our other resources:

• WhatsApp Business blocked? Here's how you can recover it