Kommo is a platform completely focused on CRM, managing to integrate most of its functions. In addition to this, it also features integrations with communication and sales channels like Instagram or WhatsApp.
This tool offers us a CRM system for managing interactions and sales with customers, for purchase bots aimed at automating the final stages, message statistics, web forms, including a button to start chats and multiple integrations with other extraneous features.
It is extremely simple and intuitive to use; however, it can be a little tricky when starting customer communications by having a pipeline template. The channels they focus on are WhatsApp and Instagram. So it doesn’t have many communication options. Despite this, today we offer you an article on Kommo vs. Callbell and comparison of features and prices.
Kommo is a conversational CRM that allows you to interact with your customers using different platforms. It simply integrates with email, phone, and major messaging apps. In this way, it helps companies improve their engagement with the audience, increasing and increasing sales.
Kommo is a highly customizable and adaptable CRM, featuring several integrations to connect extraneous tools and features. Furthermore, it has an unforgettable simplicity of configuration.
Callbell is a multi-device, multi-channel and multi-user platform that allows you to control all communications from messaging and social apps, like Facebook Messenger, WhatsApp, Instagram Direct and Telegram in one place.
This tool offers invaluable added value to companies, thanks to its multiple features, which are not only limited to the management of interactions, but also to the creation of a powerful CRM with which customers have the possibility of creating lists and databases, sales funnels for track the customer’s purchase phases and a chatbot
unique on the market that automates conversations, shares multimedia content such as videos, documents, directions on Google Maps and much more.
In addition to all these additional features, Callbell gives specialized metrics for both sales and support teams, along with different types of integrations with WhatsApp in order to test and control all contacts, WhatsApp Business API, QR connection and the WhatsApp Cloud API (the latter with API self-management and increasingly rapid updates)
Last, but not least, Callbell’s support is unmatched, with agents always ready to help their users with anything they may need.
Both have their own advantages and disadvantages. Now we show you an overview of the main features of both tools so you can decide the best one for you and your needs:
Callbell
1) Chatbot module (flow generator)
2) Multi-channel, multi-user messaging center.
3) Advanced analytics and statistics for both sales and support teams.
4) Broadcast module, marketing campaigns on WhatsApp.
5) Integrations with external tools through Zapier and the Callbell API.
6) Sales funnel (sales cycle tracking)
7) CRM integrated into your Callbell account.
8) Integration of the WhatsApp Cloud API (increased stability and service updates)
Kommo
1) Sales bot
2) Message Center
3) Integrated CRM
4) Statistics
5) Integrations with external tools
Now, the moment you have been waiting for has arrived: the price comparison of both tools, Callbell and Kommo. So, you can make a decision that suits your needs and your business.
Callbell
As you know by now, Callbell is a SAS company, capable of offering an integrated and multifunctional platform for both sales and support teams. Among the many features we have presented, we highlight advanced statistics, sales funnel, integrated CRM, advanced Chatbot builder, integration with ChatGPT and much more.
This company has a support team that is completely focused on helping customers resolve possible concerns or queries by offering frequent training for the tool and constant updates.
The plans offered by Callbell are:
Multi-agent Chat
This plan is designed specifically for small to medium-sized businesses with a few dedicated customer service agents who receive a moderate amount of messages per month. It offers a chat management module, Facebook Messenger, Telegram and a mobile app for 15 USD per month for each agent with a contract.
In addition, if you want to have WhatsApp and Instagram service to your account, it is worth 22 USD for Instagram and 55 USD for WhatsApp per month, please note that this is a one-time cost, not per agent.
It offers an advanced module for creating chatbots for $66 per month and $22 to add an existing account and communication channel.
Multiagent Chat plus
This plan includes everything that includes the normal multi-agent functionality, along with dedicated support, advanced statistics, API and integrations with a verification request from WhatsApp.
Always keep in mind that you need to pay extra to add WhatsApp, Instagram, Chatbot module and extra account (if you want)
Kommo
The plans offered by Kommo are:
Basic
In this plan, Kommo offers 3 main functions of this account, always considering that the price of 15 USD refers to a cost per user.
– Unified inbox
– Customizable sales pipelines
– Advanced customer profiles
Please note that each plan has a limit of monthly leads and contacts. In the case of Kommo it has a limit of 2500 active leads that your team can interact with. It does not have chatbots, broadcast messages or any special features.
Advanced
This plan is a little different, it adds everything that the basic plan includes and the following features are added for a value of $25 per month per user.
– Everything that is present in the basic plan
– Sales bot without code (Basic Chatbot)
– Pipeline automation
As you can see, this plan is more expensive, but adds extra value thanks to the sales chatbot. However, Callbell’s chatbot builder is much more intuitive, being able to use it to send all types of multimedia files, including video reply.
Entrepreneurial
This last plan is certainly the most expensive of all, being designed for large companies, with a value of 45 USD per month with the following features.
– Everything in the Advanced plan
– Largest customer database
– Advanced customer profiles
Please note that all the most special features will be included in this plan. This is the equivalent of the Callbell business plan with the difference that, in Callbell, you will have the ability to add the features and options necessary for your business.
Both are very good tools, both fulfill the goal of improving communication with your customers. However, Callbell is much more intuitive and economical, simpler and with well-designed features for both sales and support teams, with a great chatbot included by ChatGPT and excellent customer service.
We recommend that you try Callbell for free for 7 days so you can experience first-hand all the potential it offers your business. Try Callbell for free for 7 days, click here.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct
