CRM Multiagent Platform for Telegram

Connect one or more Telegram accounts and manage conversations with your customers from a single multi-user platform

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Chat with your customers via Telegram

With Callbell’s unified inbox, manage conversations among teams, set up quick responses, reminders, funnels, and internal notes for more efficient communication

Analyze statistics and metrics from Telegram

View real-time KPIs and Telegram statistics such as message volume with your customers, your team’s response times, chats awaiting response, and much more

Automate Telegram with Chatbots and APIs

Easily and intuitively build advanced chatbots optimized for Telegram. Plan complex automations using Callbell’s APIs or the official Zapier integration

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We accompany large companies in your industry

Thanks to Callbell you maintain control of the conversations that go through your company to improve its processes. Monitor the conversations and study the best strategies with the statistics module.

Stay connected to Callbell from
any device

Quickly access Callbell using versions for MacOS, iOS, Android and Windows. Download Callbell on all platforms available

Frequent Questions

How can I connect Telegram to Callbell?

You can connect Telegram to Callbell through the integration within your Callbell account. To integrate these two platforms, you must first start a chat on your Telegram account with a bot called BotFather, once this is done, simply create and configure the bot with the name of your company and user.

This will generate a token that you will copy and then paste in your Callbell account, precisely in the integration section with Telegram, together with the name of the bot that you have previously configured, thus obtaining your integrated accounts.

Can Telegram chats be managed by different members of my team?

Yes, thanks to Callbell it is finally possible to manage Telegram chats from a multi-user interface. Once you have created your Callbell account and connected your Telegram account to the platform, you can invite your team members to work in the same workplace, manage messages and requests, or serve customers.

What are the expected benefits of using Telegram in terms of customer service?

Telegram is one of the fastest growing social networks in recent months. When a person sends us a message using this platform, Callbell takes it and assigns it to the available agents. A big plus is that Telegram is also available as a mobile app and users have the ability to see your message anytime, anywhere. Moreover, users are particularly active thanks to the special features offered by the aforementioned platform, such as: private chats, self-canceling messages or groups with automation bots. All this, added to the presence of Callbell, make Telegram a powerful service tool for all users.

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Plug your messaging channels, invite your sales/support team and you’re ready to conversate with your customer.

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