Channels · TikTok Business

CRM for TikTok,
built for teams.

Connect your TikTok Business account and reply as a team to DMs from people who discover your videos, from one platform with AI at your side.

7 days free · No credit card
TikTok Business integration iOSAndroidmacOSWindows
Over 2,500 companies worldwide choose CallbellTrustpilot
  • LG
  • Herman Miller
  • BOSS
  • RENAULT
  • fnac
  • Allianz
  • Miscusi
  • PATRIZIA PEPE
DCDavid ColeWants a quote for the SUVDeal
Assigned toMark · Sales
Internal note: already has a trade-in, offer financing.
Hot leadSales DepartmentAutomatic assignment
Shared inbox

Chat with your customers on TikTok.

With Callbell’s unified inbox, you assign and manage TikTok direct messages across your team, with quick replies, reminders, funnels and internal notes.

  • Quick replies and reminders
  • Funnels and labels for every contact
  • Internal notes only your team can see
Analytics

Analyze your TikTok stats and metrics.

See your TikTok KPIs in real time: message volume, team response times, pending chats and much more.

  • First response and resolution times
  • Performance by agent and department
  • Conversations monitored in real time
First response1m 52s↓ 18% vs last week
Closed chats1.284↑ 12%
Conversations handledThis week
MTWTFSS
💬New messageTrigger · TikTok
🤖Chatbot: “How can I help you?”3 reply buttons
🛒OrdersWebhook to your ERP
🙋Talk to usAssign to Sales
Callbell APIZapierWebhook
Automations

Automate TikTok with chatbots and API.

Build chatbots optimized for TikTok and connect your tools with the Callbell API or the official Zapier integration.

  • Visual chatbot, no code
  • API and webhooks for your systems
  • Official Zapier integration
Why TikTok

When a video takes off, messages arrive all at once.

On TikTok, content can blow up in a few hours. Without a CRM, DMs get lost; with Callbell your team handles them together and no potential customer goes unanswered.

🔥Spikes in interest under controlWhen a video goes viral, chats are automatically distributed among available agents.
🎬From video to cartAnswer questions on prices, sizes and shipping while your video is still fresh in their mind.
✨AI for repetitive questionsThe AI Agent handles common questions and leaves your team the conversations that close the sale.
Connection

Connect TikTok in minutes.

You need a TikTok Business account: log in from Callbell, authorize messages and your team is ready to go.

  1. 1Switch to TikTok BusinessIn the TikTok app, switch your brand to a Business account.
  2. 2Log in from CallbellIn Channels, click “Connect” on TikTok and authorize access to direct messages.
  3. 3Reply as a teamDMs land in the shared inbox, with assignment and analytics.
FAQ

Questions? See what Callbell can do for you.

Check our FAQ or join our weekly webinar: we demo the platform live and answer every question.

Handling TikTok DMs only from the app means one phone, one person and no shared history. With Callbell your team works on conversations together, with assignment, internal notes and analytics, and no message gets lost during peaks.

You need a TikTok Business account. In Callbell, open Channels, click “Connect” on TikTok, log in and authorize access to direct messages: conversations start landing in your inbox.

Yes, you can connect multiple TikTok Business accounts and manage them with your other channels, with permissions set per agent.

Yes. You can use chatbots and the AI Agent to answer FAQs and connect your systems via the Callbell API or Zapier.

Weekly webinar

How Callbell works

Live training with our team: connect your channels, try the inbox and ask us anything.

  • About 45 minutes
  • In English
  • Free
With the Callbell team
Sign up for the webinar
Can’t find the answer?Message us on WhatsApp
7 daysFree trial, no strings

Teams get superpowers. Free for 7 days.

Create your account, connect your channels and invite your sales and support team: AI handles repetitive work, people handle the chats that matter. Start in 3 minutes.

Channels · TikTok Business
CRM for TikTok, built for teams.

Reply as a team to people who discover your videos, with AI by your side.

7 days free · No credit card
iOSAndroidmacOSWindows
Over 2,500 businesses choose Callbell
LGHerman MillerBOSSRENAULTfnacAllianz
Shared inbox

Chat with customers on TikTok.

Assign and manage chats across teams, with quick replies, reminders, funnels and internal notes.

  • Quick replies and reminders
  • Internal notes only your team can see
Assigned toMark · Sales
Internal note: already has a trade-in, offer financing.
Analytics

Analyze your TikTok stats and metrics.

Message volume, team response times and pending chats, in real time.

  • First response and resolution times
  • Performance by agent
First response1m 52s↓ 18%
Closed chats1.284↑ 12%
Automations & campaigns

Chatbot, API, AI Agents

Automate replies and reach customers with messages that convert.

No-code chatbotAPI, webhooks and official Zapier integration.
AI AgentsConnect AI agents in a few clicks and let them reply for you on TikTok.
Why TikTok

When a video takes off, messages arrive all at once.

On TikTok, content can blow up in a few hours. Without a CRM, DMs get lost; with Callbell your team handles them together and no potential customer goes unanswered.

🔥Spikes in interest under controlWhen a video goes viral, chats are automatically distributed among available agents.
🎬From video to cartAnswer questions on prices, sizes and shipping while your video is still fresh in their mind.
✨AI for repetitive questionsThe AI Agent handles common questions and leaves your team the conversations that close the sale.
Other channels

All channels, one inbox.

FAQ

Questions? Get your answers.

Handling TikTok DMs only from the app means one phone, one person and no shared history. With Callbell your team works on conversations together, with assignment, internal notes and analytics, and no message gets lost during peaks.

Questions? Message us on WhatsApp
Tap an avatar to discover the superpowers ⚡

Give your team superpowers. Free for 7 days.

Connect channels, invite your team, let AI do the busywork. Live in 3 min.