Cookie Policy

1. General provisions

Callbell S.A.S. (hereinafter “Callbell”, “we”) mainly uses cookies to improve your browsing experience on https://www.callbell.es e https://callbell.eu (hereinafter the “Site”) and on the Callbell platform (hereinafter the “Platform”), and possibly on the mobile application (hereinafter the “App”). All data that Callbell obtains through its cookies are anonymous and are used exclusively to better understand the customer experience on the Site and on the Platform, in order to improve the performance and ease of use of the Site and the Platform.

Callbell may update its cookie policy by publishing a new version on the Site. In this context, you are strongly advised to visit the Site and the relevant page where these Conditions are published regularly, to make sure you are aware of any changes. When a new cookie policy comes into force, you will be asked again for your consent to the use of cookies.

2. What is a cookie?

A cookie, also known as an HTTP cookie, web cookie or browser cookie, is usually a small text file sent from a website and stored in the user’s browser or device while the user is browsing a site or using a mobile application. When the user visits the same site again in the future, the site can retrieve the data stored in the cookie and thus learn about the user’s previous activities. Cookies were designed as a reliable mechanism allowing sites to remember the state of the site or the activities carried out by the user in the past. They help us optimise your view of the Site and the Platform, remember technical choices (for example, the language selected, a newsletter, etc.) and show you more relevant services and offers. If you wish to consult or use the Site and the Platform, Callbell recommends that you enable cookies. However, if you prefer not to, you are entirely free not to enable them.

Cookies can remember clicks on certain buttons, a login to a page or the record of the pages visited by the user, even months or years ago. Although cookies cannot contain viruses or install malicious software on the host computer, tracking cookies, and especially third-party tracking cookies, are often used as tools to build long-term records of individuals’ browsing histories – a privacy concern that prompted European and US lawmakers to take action in 2011. This cookie policy complies with current French legislation.

The Site/Platform uses different types of cookies:

• Strictly necessary cookies: as the name suggests, these cookies are strictly necessary to enable you to browse the Site, use the Platform or provide certain features you have requested.
• Functionality cookies: these cookies improve the functionality of the Site and the Platform by recording your preferences. For example, you can configure your profile on the main page.
• Tracking cookies: these cookies persist beyond user sessions. If the maximum age of a cookie is set to 1 year, then during that year the initial value recorded in the cookie will be sent to the server every time the user visits the server. This is done to store essential information, such as how the user arrived at the Site or the Platform. For this reason, they are also called tracking cookies. For example, when you choose your preferred language, the Site/Platform records your preference in a persistent cookie in your browser. When you later visit the Site/Platform again, it will use this persistent cookie to provide you with content in your preferred language.
• Performance cookies: these cookies help improve the performance of the Site and the Platform, thus contributing to a better user experience. Callbell uses Google Analytics, a web analytics service offered by Google Inc. Google Analytics uses cookies that help Callbell analyse how users use the Site/Platform. It records the number of visitors and informs Callbell about all aspects of their browsing habits, such as the average duration of a visit to the Site or the average number of pages viewed by a user.
• Third-party cookies: to support its communication, Callbell has embedded its content in social networks such as, among others, YouTube, Facebook, Twitter and LinkedIn, and Callbell also uses the sharing features of social networks. The social networks used by Callbell may contain cookies from their respective sites, which are not controlled by Callbell. For more information about these cookies, please consult the relevant third party’s website.