Channels · Instagram Direct
CRM for Instagram,
built for teams.
Connect your Instagram profiles and turn DMs, story replies and mentions into sales, managing them as a team from one platform with help from AI.
7 days free · No credit card
Use Google
iOS
Android
macOS
Windows
- LG
- Herman Miller
- BOSS
- RENAULT
- fnac
- Allianz
- Miscusi
- PATRIZIA PEPE
David ColeWants a quote for the SUVDeal
Mark · Sales
Internal note: already has a trade-in, offer financing.Chat with customers on Instagram Direct.
With Callbell’s unified inbox, you assign and manage Instagram DMs across your team, with quick replies, reminders, funnels and internal notes.
- Quick replies and reminders
- Funnels and labels for every contact
- Internal notes only your team can see
Analyze your Instagram stats and metrics.
See your Instagram Direct KPIs in real time: message volume, team response times, pending chats and much more.
- First response and resolution times
- Performance by agent and department
- Conversations monitored in real time
Automate Instagram with chatbots and API.
Build chatbots optimized for Instagram Direct that reply to DMs and stories, and connect your tools with the Callbell API or Zapier.
- Visual chatbot, no code
- API and webhooks for your systems
- Official Zapier integration
From a like to an order, in one message.
People discover products on Instagram every day. DMs are the natural next step: questions about sizes, prices and availability land right there.
Connect Instagram in minutes.
You need a professional Instagram account linked to a Facebook Page: then it only takes a few clicks.
- 1Switch to a professional accountInstagram Business or Creator, linked to your Facebook Page.
- 2Connect from CallbellIn Channels, click “Connect” on Instagram and authorize access to messages.
- 3Start replyingDMs and story replies land in your team’s shared inbox.
All channels, one inbox.
Run WhatsApp and your other messaging channels alongside Instagram, with the same team.
Questions? See what Callbell can do for you.
Check our FAQ or join our weekly webinar: we demo the platform live and answer every question.
Make sure you have a professional Instagram account linked to a Facebook Page. Then, in Callbell, open Channels, click “Connect” on Instagram, choose the linked Page and grant permissions: messages start coming in right away.
Yes. Story replies and mentions land in the inbox as regular conversations, so your team can reply and assign them like any other chat.
Yes, without sharing credentials: each agent works from their own Callbell account, with assignments, internal notes and per-agent stats.
Yes, you can manage multiple Instagram profiles in one Callbell account, along with WhatsApp, Messenger and your other channels.
How Callbell works
Live training with our team: connect your channels, try the inbox and ask us anything.
- About 45 minutes
- In English
- Free
With the Callbell teamTeams get superpowers. Free for 7 days.
Create your account, connect your channels and invite your sales and support team: AI handles repetitive work, people handle the chats that matter. Start in 3 minutes.
Channels · Instagram DirectConnect your Instagram profiles and turn DMs, story replies and mentions into sales, managing them as a team from one platform with help from AI.
7 days free · No credit card
iOSAndroidmacOSWindowsChat with customers on Instagram Direct.
With Callbell’s unified inbox, you assign and manage Instagram DMs across your team, with quick replies, reminders, funnels and internal notes.
- Quick replies and reminders
- Funnels and labels for every contact
- Internal notes only your team can see
Mark · SalesAnalyze your Instagram stats and metrics.
See your Instagram Direct KPIs in real time: message volume, team response times, pending chats and much more.
- First response and resolution times
- Performance by agent and department
- Conversations monitored in real time
Automate Instagram with chatbots and API.
Build chatbots optimized for Instagram Direct that reply to DMs and stories, and connect your tools with the Callbell API or Zapier.
- Visual chatbot, no code
- API and webhooks for your systems
- Official Zapier integration
From a like to an order, in one message.
People discover products on Instagram every day. DMs are the natural next step: questions about sizes, prices and availability land right there.
Connect Instagram in minutes.
You need a professional Instagram account linked to a Facebook Page: then it only takes a few clicks.
- 1Switch to a professional accountInstagram Business or Creator, linked to your Facebook Page.
- 2Connect from CallbellIn Channels, click “Connect” on Instagram and authorize access to messages.
- 3Start replyingDMs and story replies land in your team’s shared inbox.
All channels, one inbox.
Run WhatsApp and your other messaging channels alongside Instagram, with the same team.
Questions? See what Callbell can do for you.
Check our FAQ or join our weekly webinar: we demo the platform live and answer every question.
Make sure you have a professional Instagram account linked to a Facebook Page. Then, in Callbell, open Channels, click “Connect” on Instagram, choose the linked Page and grant permissions: messages start coming in right away.
How Callbell works
Live training with our team: connect your channels, try the inbox and ask us anything.
- About 45 minutes
- In English
- Free
With the Callbell team
Tap an avatar to discover the superpowers ⚡7 daysFree trial, no stringsGive your team superpowers. Free for 7 days.
Create your account, connect your channels and invite your sales and support team: AI handles repetitive work, people handle the chats that matter. Start in 3 minutes.