Channels · Telegram

CRM for Telegram,
built for teams.

Connect your company’s Telegram bot and manage every conversation as a team, with chatbots, AI and analytics from one multi-agent platform.

7 days free · No credit card
Official Telegram Bot API iOSAndroidmacOSWindows
Over 2,500 companies worldwide choose CallbellTrustpilot
  • LG
  • Herman Miller
  • BOSS
  • RENAULT
  • fnac
  • Allianz
  • Miscusi
  • PATRIZIA PEPE
DCDavid ColeWants a quote for the SUVDeal
Assigned toMark · Sales
Internal note: already has a trade-in, offer financing.
Hot leadSales DepartmentAutomatic assignment
Shared inbox

Chat with your customers on Telegram.

With Callbell’s unified inbox, you assign and manage your Telegram bot’s chats across your team, with quick replies, reminders, funnels and internal notes.

  • Quick replies and reminders
  • Funnels and labels for every contact
  • Internal notes only your team can see
Analytics

Analyze your Telegram stats and metrics.

See your Telegram KPIs in real time: message volume, team response times, pending chats and much more.

  • First response and resolution times
  • Performance by agent and department
  • Conversations monitored in real time
First response1m 52s↓ 18% vs last week
Closed chats1.284↑ 12%
Conversations handledThis week
MTWTFSS
💬New messageTrigger · Telegram
🤖Chatbot: “How can I help you?”3 reply buttons
🛒OrdersWebhook to your ERP
🙋Talk to usAssign to Sales
Callbell APIZapierWebhook
Automations

Automate Telegram with chatbots and API.

Build advanced Telegram chatbots with buttons and menus, and connect your tools with the Callbell API or the official Zapier integration.

  • Visual chatbot, no code
  • API and webhooks for your systems
  • Official Zapier integration
Broadcast

Send broadcasts to your Telegram contacts.

Pick a segment and, in a few clicks, send the same message to every contact who has already messaged your bot: promotions, news or important alerts. Telegram adds no extra fees: you pay just 2 cents per contact reached.

  • Segments of contacts who messaged your bot
  • Text, attachments and buttons, now or scheduled
  • No Telegram fees: just $0.02 per contact
Why Telegram

Fast, free and built for automation.

Telegram was built for bots: commands, buttons and menus make every conversation quick to handle. Ideal for communities, tech support and real-time updates.

🤖Your bot, official channelCustomers message your company’s bot and your team replies from Callbell, without exposing personal numbers.
⚡Commands and buttonsMenus and quick replies guide customers to orders, support or a person on your team.
🌍Global communitiesPerfect if you work with customers abroad: with automatic translation, you reply in the sender’s language.
Connection

Connect Telegram in minutes.

Create the bot with BotFather, copy the token and paste it into Callbell: from then on, chats go to your team.

  1. 1Create a bot with BotFatherOn Telegram, message @BotFather and pick a name and username for your bot.
  2. 2Copy the tokenBotFather gives you a token: paste it into Callbell, in the Telegram section.
  3. 3Share the linkPost your bot’s t.me link on your site and social channels: chats land in your inbox.
Other channels

All channels, one inbox.

Run WhatsApp and your other messaging channels alongside Telegram, all managed by the same team.

FAQ

Questions? See what Callbell can do for you.

Check our FAQ or join our weekly webinar: we demo the platform live and answer every question.

On Telegram, start a chat with @BotFather and create a bot with your company name. BotFather gives you a token: paste it into Callbell, in the Telegram section of Channels, with the bot name. Done: chats hit your inbox.

Yes. Bot conversations are assigned to agents on your team, who each reply from their own Callbell account, with internal notes and analytics.

Yes. With the chatbot builder you create flows with buttons and quick replies, and you can turn on the AI Agent to answer FAQs automatically.

No, the Telegram channel has no per-message fees: you only pay for your team’s Callbell plan.

Weekly webinar

How Callbell works

Live training with our team: connect your channels, try the inbox and ask us anything.

  • About 45 minutes
  • In English
  • Free
With the Callbell team
Sign up for the webinar
Can’t find the answer?Message us on WhatsApp
7 daysFree trial, no strings

Teams get superpowers. Free for 7 days.

Create your account, connect your channels and invite your sales and support team: AI handles repetitive work, people handle the chats that matter. Start in 3 minutes.

Channels · Telegram
CRM for Telegram, built for teams.

Connect your company’s Telegram bot and manage every conversation as a team, with chatbots, AI and analytics from one multi-agent platform.

7 days free · No credit card
iOSAndroidmacOSWindows
Over 2,500 companies worldwide choose CallbellTrustpilot
LGHerman MillerBOSSRENAULTfnacAllianz
Shared inbox

Chat with your customers on Telegram.

With Callbell’s unified inbox, you assign and manage your Telegram bot’s chats across your team, with quick replies, reminders, funnels and internal notes.

  • Quick replies and reminders
  • Funnels and labels for every contact
  • Internal notes only your team can see
Assigned toMark · Sales
Internal note: already has a trade-in, offer financing.
Analytics

Analyze your Telegram stats and metrics.

See your Telegram KPIs in real time: message volume, team response times, pending chats and much more.

  • First response and resolution times
  • Performance by agent and department
  • Conversations monitored in real time
First response1m 52s↓ 18%
Closed chats1.284↑ 12%
Automations

Automate Telegram with chatbots and API.

Build advanced Telegram chatbots with buttons and menus, and connect your tools with the Callbell API or the official Zapier integration.

  • Visual chatbot, no code
  • API and webhooks for your systems
  • Official Zapier integration
Broadcast

Send broadcasts to your Telegram contacts.

Pick a segment and, in a few clicks, send the same message to every contact who has already messaged your bot: promotions, news or important alerts. Telegram adds no extra fees: you pay just 2 cents per contact reached.

  • Segments of contacts who messaged your bot
  • Text, attachments and buttons, now or scheduled
  • No Telegram fees: just $0.02 per contact
Why Telegram

Fast, free and built for automation.

Telegram was built for bots: commands, buttons and menus make every conversation quick to handle. Ideal for communities, tech support and real-time updates.

🤖Your bot, official channelCustomers message your company’s bot and your team replies from Callbell, without exposing personal numbers.
⚡Commands and buttonsMenus and quick replies guide customers to orders, support or a person on your team.
🌍Global communitiesPerfect if you work with customers abroad: with automatic translation, you reply in the sender’s language.
Connection

Connect Telegram in minutes.

Create the bot with BotFather, copy the token and paste it into Callbell: from then on, chats go to your team.

  1. 1Create a bot with BotFatherOn Telegram, message @BotFather and pick a name and username for your bot.
  2. 2Copy the tokenBotFather gives you a token: paste it into Callbell, in the Telegram section.
  3. 3Share the linkPost your bot’s t.me link on your site and social channels: chats land in your inbox.
Other channels

All channels, one inbox.

Run WhatsApp and your other messaging channels alongside Telegram, all managed by the same team.

FAQ

Questions? See what Callbell can do for you.

Check our FAQ or join our weekly webinar: we demo the platform live and answer every question.

Weekly webinar

How Callbell works

Live training with our team: connect your channels, try the inbox and ask us anything.

  • About 45 minutes
  • In English
  • Free
With the Callbell team
Sign up for the webinar
Can’t find the answer?Message us on WhatsApp
Tap an avatar to discover the superpowers ⚡7 daysFree trial, no strings

Give your team superpowers. Free for 7 days.

Create your account, connect your channels and invite your sales and support team: AI handles repetitive work, people handle the chats that matter. Start in 3 minutes.