Chat module · Multi-agent inbox

From hi,
to everything else.

Turn WhatsApp and messaging apps into your sales engine: centralize contacts, automate replies with AI and follow every customer from one platform. Plus, you can count on a team that truly supports you and speaks your language.

7 days free · No credit card
Callbell
Inbox
ChatCalls
All chats24 AI focus3 Assigned to me3 Unassigned5 Team Sales9 Support6 AI Agent9 Fleets2
OpenAll
Search contacts
DC 👀
David Colenow
Sales I’d like to talk to someone…
Considering Assigned to Julia
MR 😡
Martha Reed7 min
Support Third time I’m asking about my refund
Angry · reply now 2 Assigned to Mark
LB 🔥
Lucy Baker24 min
Sales Still have the white version?
Ready to buy 1 Assigned to Julia
AK 🎁
Anna K.35 min
Support Confirming pickup for Thursday
Upsell: warranty Assigned to Mark
SF
Sophie F.1 h
AI Agent Here are the interior photos
Handled by AI
GP
Grace P.2 h
AI Agent Quote for 3 vans sent
Quote sent
MR
Martha Reed Assigned to Mark
Purchase 64%
Yest. · 18:40
Hi, I returned order #4821 last week.18:40
Hi Martha! We got your return: your refund is being processed.AI Agent · 18:41
OK, but when’s it due?18:52
Today · 09:58
Third time I’m asking about my refund…09:58
AI power-up
Write a message
Meta Business Partner WhatsApp Business Partner
iOSAndroidmacOSWindows
Over 2,500 companies worldwide choose CallbellTrustpilot
  • LG
  • Herman Miller
  • BOSS
  • RENAULT
  • fnac
  • Allianz
  • Miscusi
  • PATRIZIA PEPE
Shared inbox

All your chats in one platform.

Bring chats from multiple WhatsApp numbers, Instagram Direct, Messenger, Telegram, TikTok and Web Chat into one simple multi-agent inbox, on desktop and native mobile apps.

  • Multiple WhatsApp numbers in one account
  • All channels in a single view
  • Full history of every customer
All channels34 open chats
WhatsApp17
Instagram Direct8
Messenger4
Telegram2
TikTok3
DCDavid ColeWants a quote for the SUVDeal
Assigned toMark · Sales
Internal note: already has a trade-in, offer financing.
Hot leadSales DepartmentAutomatic assignment
Teamwork

Manage conversations with your team.

Create teams and assign chats to users with internal notes, funnels, labels, automatic assignment and department routing. The inbox includes an AI assistant that helps agents in real time.

  • Collaborative internal notes only your team can see
  • Funnels, labels and automatic reminders for every contact
  • Automatic AI or manual routing to the right team
Analytics

Keep your team on track.

Access conversations and their KPIs in real time, check response times and keep support quality high. A detailed, easy-to-read reporting module with filterable, customizable reports for managers and admins.

  • First response and chat resolution times
  • Performance by agent and department
  • Conversations monitored in real time
First response1m 52s↓ 18% vs last week
Closed chats1.284↑ 12%
Conversations handledThis week
MTWTFSS
CoexistenceWhatsApp Business API

Use the WhatsApp Business app with Callbell.

The same number on the official WhatsApp app and in Callbell’s CRM: reply from your phone or the inbox without losing history, fully compliant with Meta’s policies and keeping all the features of the native app.

GroupsStatusCatalogVoice and video calls
Create an account
FAQ

Questions? See what Callbell can do for you.

Check our FAQ or join our weekly webinar: we demo the platform live and answer every question.

Callbell brings WhatsApp, Instagram, Messenger, Telegram, TikTok and your website’s live chat into one shared team inbox. Assign chats, automate replies with chatbots and AI Agents, send WhatsApp campaigns and connect your CRM. And when you need it, our support team answers in English: real people who know the platform and your industry.

Sign up for free, connect your channels in a few clicks and start chatting. Try the chat module free for 7 days, no strings attached.

Facebook Messenger, WhatsApp Business, Instagram, Telegram and TikTok, managed by your team on one platform, including from Android and iOS apps.

Weekly webinar

How Callbell works

Live training with our team: connect your channels, try the inbox and ask us anything.

  • About 45 minutes
  • In English
  • Free
With the Callbell team
Sign up for the webinar
Can’t find the answer?Message us on WhatsApp
7 daysFree trial, no strings

Teams get superpowers. Free for 7 days.

Create your account, connect your channels and invite your sales and support team: AI handles repetitive work, people handle the chats that matter. Start in 3 minutes.

Chat module · Multi-agent inbox
From a hi, to everything else.

Turn WhatsApp and messaging apps into your sales engine: centralize contacts, automate replies with AI and follow every customer from one platform. Plus, you can count on a team that truly supports you and speaks your language.

7 days free · No credit card
Open · 24AllAI Agent active
DCDavid ColeIs the SUV promo still valid?
MRMartha ReedWhen will I get my refund?
LBLucy BakerIs it available in white?
iOSAndroidmacOSWindows
Over 2,500 companies worldwide choose CallbellTrustpilot
LGHerman MillerBOSSRENAULTfnacAllianz
Shared inbox

All your chats in one platform.

Bring chats from multiple WhatsApp numbers, Instagram Direct, Messenger, Telegram, TikTok and Web Chat into one simple multi-agent inbox, on desktop and native mobile apps.

  • Multiple WhatsApp numbers in one account
  • All channels in a single view
  • Full history of every customer
WhatsApp17
Instagram Direct8
Messenger4
Telegram2
TikTok3
Teamwork

Manage conversations with your team.

Create teams and assign chats to users with internal notes, funnels, labels, automatic assignment and department routing. The inbox includes an AI assistant that helps agents in real time.

  • Collaborative internal notes only your team can see
  • Funnels, labels and automatic reminders for every contact
  • Automatic AI or manual routing to the right team
Assigned toMark · Sales
Internal note: already has a trade-in, offer financing.
Analytics

Keep your team on track.

Access conversations and their KPIs in real time, check response times and keep support quality high. A detailed, easy-to-read reporting module with filterable, customizable reports for managers and admins.

  • First response and chat resolution times
  • Performance by agent and department
First response1m 52s↓ 18%
Closed chats1.284↑ 12%
CoexistenceWhatsApp Business API

Use the WhatsApp Business app with Callbell.

The same number on the official WhatsApp app and in Callbell’s CRM: reply from your phone or the inbox without losing history, fully compliant with Meta’s policies and keeping all the features of the native app.

Same number, always in sync
GroupsStatusCatalogVoice and video calls
Create an account
FAQ

Questions? See what Callbell can do for you.

Check our FAQ or join our weekly webinar: we demo the platform live and answer every question.

Callbell brings WhatsApp, Instagram, Messenger, Telegram, TikTok and your website live chat into one shared inbox for the whole team, with chatbots, AI agents, WhatsApp campaigns and CRM integrations. Plus support that answers in English.

Weekly webinar

How Callbell works

Live training with our team: connect your channels, try the inbox and ask us anything.

  • About 45 minutes
  • In English
  • Free
With the Callbell team
Sign up for the webinar
Can’t find the answer?Message us on WhatsApp
Tap an avatar to discover the superpowers ⚡7 daysFree trial, no strings

Give your team superpowers. Free for 7 days.

Create your account, connect your channels and invite your sales and support team: AI handles repetitive work, people handle the chats that matter. Start in 3 minutes.