Channels · WhatsApp Business API
CRM for WhatsApp, built for teams.

Connect one or more WhatsApp business numbers via API, assign conversations to your team and let AI help you reply faster and more accurately, from one multi-agent platform.

7 days free · No credit card
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Shared inbox

Chat with customers on WhatsApp.

With Callbell’s unified inbox, you assign and manage WhatsApp chats across your team, with quick replies, reminders, funnels and internal notes. Callbell supports multiple numbers: connect all the WhatsApp numbers you need through the official integration.

  • Quick replies and reminders
  • Funnels and labels for every contact
  • Collaborative internal notes only your team can see
Assigned toMark · Sales
Internal note: already has a trade-in, offer financing.
Analytics

Analyze your WhatsApp stats and metrics.

See your WhatsApp KPIs in real time: message volume, team response times, chats. Track the variable costs WhatsApp generates on Meta with a dedicated dashboard.

  • First response and resolution times
  • Performance by agent and department
  • Number of conversations and messages in real time
First response1m 52s↓ 18%
Closed chats1.284↑ 12%
Automations

Automate with chatbots, AI Agents and API.

Easily build advanced AI chatbots optimized for WhatsApp and connect your tools with the Callbell API, the official MCP or the Zapier integration. Callbell lets you build AI Agents with custom models or with Meta’s official models.

  • No-code AI chatbot optimized for WhatsApp
  • API, webhooks and MCP for your systems
  • AI Agents built with Meta AI or OpenAI.
Campaigns

Send marketing campaigns with the broadcast module.

Create interactive WhatsApp campaigns to engage your audience: promotions, newsletters, event updates and much more. Send a campaign right away or schedule it for a specific date.

  • Meta-approved templates
  • Buttons and interactive replies with media attachments
  • Send and read stats and reports
WhatsApp callsVoice, from the platform

WhatsApp calls, in the same inbox as your chats.

Customers call you on WhatsApp and you answer from Callbell, on your computer or the app, with the same business number. You can call customers who have given consent, and every call stays in the conversation history, alongside the messages.

Inbound and outbound callsTeam routingHistory in the conversation
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Official API only

Exclusive WhatsApp Business API features on Callbell.

With Meta’s official API and Callbell, WhatsApp becomes even more effective: an AI Agent that answers customers, measured conversions on your campaigns and interactive forms inside the chat.

Meta Business AgentMeta’s AI agent answers customers on WhatsApp, suggests products, books appointments and qualifies leads. When a human is needed, it hands off to you.
Conversions APISend Meta the leads and purchases that start in chat from Click-to-WhatsApp ads. Measure campaign ROI and optimize your ads toward people who actually buy.
WhatsApp FlowsInteractive forms inside the chat: bookings, quotes, surveys and multi-step data collection, without the customer ever leaving WhatsApp.
CoexistenceWhatsApp Business API

Use the WhatsApp Business app with Callbell.

The same number on the official WhatsApp app and in Callbell’s CRM: reply from your phone or the inbox without losing history, fully compliant with Meta’s policies and keeping all the features of the native app.

Same number, always in sync
GroupsStatusCatalogVoice and video calls
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Other channels

All channels, one inbox.

Run your other messaging channels alongside WhatsApp, all managed by the same team.

FAQ

Questions? See what Callbell can do for you.

Check our FAQ or join our weekly webinar: we demo the platform live and answer every question.

With a WhatsApp CRM, several people reply from one number, chats go to the right department and every customer has a history, with notes, labels and funnels.

Weekly webinar

How Callbell works

Live training with our team: connect your channels, try the inbox and ask us anything.

  • About 45 minutes
  • In English
  • Free
With the Callbell team
Sign up for the webinar
Can’t find the answer?Message us on WhatsApp
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Give your team superpowers. Free for 7 days.

Create your account, connect your channels and invite your sales and support team: AI handles repetitive work, people handle the chats that matter. Start in 3 minutes.